Securus technologies provides the technology to keep communities safe. They are experts in the field of criminal and civil justice with a solid gold customer service department. I am positively delighted they have been awarded Gold Stevie Awards for their exceptional customer service training and sales capabilities. The Stevie Award represents the top honors for sales professionals, business development and customer service. It is amazing Securus has been awarded not one but two separate Stevie Awards for both customer service and sales.
The awards presentation was in Las Vegas, Nevada at Caesars Palace. The attendees included 650 executives that came from all over the world. There were over 53 categories for the awards and the judging committee consisted of 75 members. The award placements were for Bronze, Silver and Gold. Danny de Hoyos is the Senior Vice President for Securus Technologies. He is pleased all their hard work in customer service has been recognized.
A large part of Securus Technologies success is because their training team emphasizes with the situations the customers are currently dealing with. They strive to take care of all the customers issues the very first time they call. They focus on the needs of their customers and understand how much stress they are under. Customer satisfaction is of great importance to Securus Technologies.
There were numerous comments made by the judges regarding Securus Technologies. They felt the company plays an important role in society and were pleased with the services provided. I liked the comment about how the judges felt Securus Technologies were doing everything possible so their training teams could improve the results the company was receiving. That shows true dedication.
The Sales and customer service awards presented by the Stevie Awards are fast growing and exceedingly competitive. The awards highlight the most important categories for businesses and recognize the importance of building a good business reputation.